Shipping & Returns
Shipping & Delivery
Ultimate Pet Shop ("we" and "us") is the operator of (https://ultimatepetshop15.myshopmatic.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. 1. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, 2. Shipping Costs There is no Shipping Cost 3. Returns 3.1 Return Due To Change Of Mind Ultimate Pet Shop will not take back the product delivered 4. Delivery Terms 4.1 Transit Time Domestically In general, domestic shipments are in transit for 2 - 7 days 4.2 Change Of Delivery Address For change of delivery address requests, we cannot change the address at any time 4.3 P.O. Box Shipping Ultimate Pet Shop will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. 4.4 Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. 5. Parcels Damaged In Transit If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. 6. Duties & Taxes 6.1 Sales Tax Sales tax has already been applied to the price of the goods as displayed on the website Import Duties & Taxes Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Ultimate Pet Shop encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination city, will be returned to Ultimate Pet Shop at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. 7. Cancellations If you change your mind before you have received your order, we are not able to accept cancellations ., please refer to our refund policy. 8. Insurance Parcels are insured for loss and damage up to the value as stated by the courier. 9.1 Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim. 9.2 Process for parcel lost in-transit We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. 10. Customer service For all customer service enquiries, please submit an enquiry at ultimatepetshop15@gmail.com
Return Policy
Sorry! There is no return policy .